Terms of service

The terms that govern your use of Timemark and Teamspace.

Effective date: July 1, 2026 · Last updated: July 1, 2026

These terms are an agreement between you and OCEAN GALAXY PTE. LTD. (UEN: 202305760Z) (“Timemark,” “we,” “us”) about your use of the Timemark mobile app, the Teamspace web portal at teamspace.timemark.com, and our websites (the “service”).

By using the service, you agree to these terms. If you do not agree, do not use the service.

Who can use Timemark

You must be old enough to form a binding contract and at least the age required by your local law (16 in the EEA, 13 in the United States). If you use Timemark for a company or team, you confirm you are authorized to accept these terms on its behalf, and “you” then means that organization.

The service

Timemark is one product. It has a free capture core that lets you take trusted work photos with time, location, and other information added as a watermark, plus an optional Teamspace layer that lets a team collect and organize those photos. We may change or improve features over time.

Your account

Some features need an account. You can sign in with Google, Apple, Microsoft, or email. Keep your sign-in secure and your details accurate. You are responsible for activity under your account.

Plans, billing, and payments

Timemark offers Free, Plus, Business, and Enterprise plans. Paid plans are sold as subscriptions or one-time purchases, depending on the plan and purchase channel.

How you buy. Depending on your region and device, you buy through one of these channels, and that channel’s billing rules apply. For most purchases a Merchant of Record acts as the seller and handles invoicing, taxes, and refunds.

Stripe (managed payments). For direct Business purchases where Stripe checkout is available, Stripe acts as the Merchant of Record through Stripe Managed Payments. Stripe is the seller of record, issues the invoice, collects applicable taxes, and handles refunds.
In-app purchase through the Apple App Store or Google Play. Renewals, receipts, and refunds for these purchases are handled by Apple or Google under their terms, not by Timemark.
Waffo (some regions, Business plan). In ID, VN, TH, MY, and PH, Timemark may provide a Waffo one-time purchase product named Pay 1 year for localized payment methods. Where Waffo is used, Waffo is the Merchant of Record and the seller for that purchase. Waffo issues the invoice, collects applicable taxes, and handles refunds.

In each case, your payment contract for that purchase is with the Merchant of Record (Stripe, Apple, Google, or Waffo), not with Timemark.

Teams. Business plans are billed per seat. Adding or removing members during a billing cycle is prorated. See Billing cycle and invoices.

Taxes, changes, cancellation, and refunds. Prices may vary by region and may change with notice. You are responsible for applicable taxes unless collected by the seller. You can cancel anytime, effective at the end of the current billing period. Canceling a subscription stops future renewal, but does not refund the current billing period, and paid features remain available until the end of that period. Canceling Business does not delete the team or its existing data; the team returns to Free limits after the paid period ends.

Unless required by law or by the billing provider’s rules, paid fees are non-refundable. If we identify or confirm a duplicate charge, billing error, or charge for a purchase that was not delivered, we will refund or credit that amount. Where the purchase was made through Apple, Google, Stripe, or Waffo, the refund may need to be processed by that billing provider or Merchant of Record.

For Plus purchases made through the Apple App Store or Google Play, refund requests are handled by Apple or Google under their own refund rules. Timemark cannot approve Apple or Google refunds directly, but we can help troubleshoot entitlement or delivery problems. For Business purchases made through Stripe or Waffo, monthly cancellations are not refunded for partial months. Yearly Business purchases and prepaid seats are not refunded for unused time or removed members, but unused seats may be reassigned during the paid term. Nothing in this section limits any mandatory refund, withdrawal, or consumer rights that apply in your country or region.

Your content and license

Timemark does not own your content. As between Timemark and you, photos you capture locally are yours. For Teamspace, the team controls photos, project docs, Checklist records, Attendance records, exports, and related data inside Teamspace, and Timemark does not own them. Ownership and usage rights between a member and the organization depend on their employment, contract, and local law.

To run the service for you, you give Timemark a limited permission to host, store, copy, back up, sync, and display your content, and to process it to add watermarks, generate Photo Codes, store project docs and Checklist records, and create the exports and reports you ask for. This permission exists only so we can provide the features you use.

This permission is limited:

It lasts only while we host your content. It ends when you delete the content or close your account, apart from routine backups or copies the law requires us to keep for a limited time.
We do not use your photos for advertising, and we do not sell them.
We will not use your photos to promote Timemark unless you separately agree.
When you capture for a team, your content is shared within that team according to the team’s settings.

You are responsible for your content. You confirm you have the rights to it, and the right to capture and share any people, places, or property shown in it.

You are responsible for making sure you have the rights and permissions needed for the content you capture, upload, export, or share.

Commercial use of your outputs

You may use the photos, videos, exports, reports, Photo Codes, verification results, and other materials you create with Timemark for personal, internal business, and lawful commercial purposes, subject to your plan, these terms, applicable law, and your rights to the people, places, property, and information shown in the content.

This applies whether you use Timemark alone or in a Teamspace. A Business plan adds team features such as shared Teamspace, centralized billing, higher limits, integrations, and admin controls. You do not need Business only because you use a photo, report, export, Photo Code, or verification result for work.

This includes sharing those materials with customers, contractors, insurers, auditors, regulators, courts, business partners, or other recipients where you have a lawful reason to do so. This does not give you a right to resell, host, white-label, or provide the Timemark service itself to others.

Using Timemark for a team

If you create or manage a team, you are the Team Owner. You control who can join, what members can see and do, and where photos, project docs, Checklist records, exports, and sync destinations are managed.

As Team Owner, you confirm that you have the right to collect your members’ photos, location, and attendance records, and that you have told them about any location or attendance tracking and have a lawful basis for it. You are responsible for how your team uses the data it collects.

For team data, Timemark acts as a processor on your behalf under our Data Processing Addendum (DPA) terms, which are incorporated into these terms by reference when Timemark processes Customer Data for a team. The DPA applies only to Timemark’s processing of Customer Data on behalf of the customer. Additional commercial terms for teams are summarized in Business and Teamspace terms.

Timemark does not monitor, review, or classify team content to determine your industry, project type, or use case, except where needed to provide the service, protect Timemark, enforce these terms, or comply with law.

Acceptable use

Do not:

Use the service to break the law or infringe others’ rights.
Upload content you have no right to, or that is unlawful or harmful.
Use the service for piracy, fraud, intentional cheating, or deliberate misrepresentation.
Misuse photos to harass, surveil, or harm others unlawfully.
Reverse engineer, scrape, overload, attack, or interfere with the service.
Bypass, disable, spoof, tamper with, or work around Timemark’s watermark, Photo Code, timestamp, location, verification, anti-fraud, subscription, or access-control systems.
Create, sell, advertise, distribute, or help others use tools, scripts, instructions, modified apps, or services designed to fake, alter, remove, or defeat Timemark authenticity controls.
Use image editors, metadata tools, or other editing methods to make a photo, video, report, or verification result appear to be a genuine Timemark capture when it is not.
Hide or omit location, address, timestamp, or other fields and then make claims that contradict the captured data or the information actually shown.
Resell, rent, host, white-label, or provide the Timemark service itself to others except as allowed by your plan. This does not restrict sharing your own lawful photos, reports, exports, and verification materials with customers, contractors, insurers, auditors, courts, or business partners.

We may suspend or limit accounts that break these rules.

Photo authenticity and accuracy

Timemark provides photo verification through Photo Codes. A photo with a valid Photo Code can be verified in the App or at verify.timemark.com. If the Photo Code is turned off, missing, hidden, or invalid, Timemark may be unable to verify that photo.

A verification result helps recipients check whether the Photo Code was generated by Timemark and whether the photo matches the recorded capture data. Recipients should compare the result with the visible watermark, image content, and surrounding evidence.

If a user hides address, coordinate, map, timestamp, or other fields from the visible watermark, recipients should not assume those hidden fields prove a fact that is not shown.

If we reasonably believe that an account, device, photo, Photo Code, report, integration, or other output is being used to bypass authenticity controls, mislead recipients, or support fraud, we may investigate, suspend access, disable or limit verification, mark a result as unable to verify, preserve relevant logs, notify affected team owners, or report unlawful activity where appropriate.

Third-party services

You can connect Timemark to services you control, such as Google Drive, OneDrive, SharePoint, or your own webhook endpoint. Those services are governed by their own terms. When you connect one, you authorize Timemark to send your data there. After data reaches that destination, access and retention are managed in that service. For a list of SDKs, payment providers, sign-in providers, and linked services, see Third-party services.

Data stored on your device

Photos you capture locally without uploading them to Timemark are stored only on your device, so we cannot access or restore them for you. On the Free plan, photos stay on your device unless you enable a backup or join a team. Use Cloud Backup or exports for anything you need outside the device.

Intellectual property

Timemark owns the service, including the app, websites, and our trademarks. We grant you a limited, non-exclusive, non-transferable right to use the service under these terms. You get no other rights in the service itself.

This service license does not limit your ownership of your content or your right to use, export, share, transfer, or commercially use lawful photos, videos, reports, exports, Photo Codes, verification results, and other materials you create with Timemark, subject to these terms and applicable law.

Privacy

Our Privacy policy explains how we handle personal data. For teams, the Data Processing Addendum (DPA) terms also apply.

Termination and suspension

You can stop using the service and close your account at any time. We may suspend or end your access if you break these terms or to protect the service or other users. When access ends, your right to access or use the service stops. Canceling a paid subscription is not the same as deleting your account or team.

Termination does not take away your right to keep using lawful photos, videos, reports, exports, Photo Codes, verification results, or other materials you already exported or received, if you otherwise have the rights and lawful basis to use them. Export your data first before deleting data, because deletion may be permanent. See How long we keep your data.

Disclaimers

The service is provided “as is” and “as available.” To the extent allowed by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Unless Timemark separately makes a written service-level commitment, we do not promise uninterrupted or error-free operation.

Limitation of liability

To the extent allowed by law, Timemark is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, data, content, or use, arising from or related to the service or these terms, even if we were told those damages could happen.

To the extent allowed by law, Timemark’s total aggregate liability for all claims arising from or related to the service or these terms is limited to the greater of: (a) the amount you paid for the Timemark service in the 12 months before the event giving rise to the claim; or (b) US$100.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct, or consumer rights that cannot be waived.

Indemnification

You agree to defend and indemnify Timemark against claims arising from your content, your use of the service, or your breach of these terms, to the extent allowed by law.

Changes to these terms

We may update these terms from time to time. When changes are material, we will update the date above and notify you by email where we have an email address for you, such as your account email, billing email, or Team Owner email. We may also provide notice in the App, Teamspace, or on our website. Continued use after changes take effect means you accept them.

Governing law and disputes

Before either party files a formal claim, the parties will first try to resolve the dispute in good faith through support or written notice.

If you use Timemark for a company, team, Teamspace, Business, or Enterprise, these terms and any dispute arising out of or relating to the service are governed by Singapore law, except for its conflict-of-laws rules. The courts of Singapore with competent jurisdiction have jurisdiction over those disputes.

If you use Timemark only as an individual consumer, Singapore law and Singapore courts apply unless mandatory consumer law where you live requires a different law or forum, or gives you rights or remedies that cannot be waived.

How to contact us

Company: OCEAN GALAXY PTE. LTD.
UEN: 202305760Z
Address: 25 SEAH STREET, #02-01, SINGAPORE 188381
Contact: support@timemark.com

Miscellaneous

These terms, the Privacy policy, and any plan or team terms are the entire agreement between you and Timemark. For Customer Data, the DPA prevails only on personal-data processing matters. Other commercial terms, payment terms, intellectual property terms, acceptable-use rules, disclaimers, liability limits, and ownership rules remain governed by these terms and any applicable plan or team terms. If any part is unenforceable, the rest stays in effect. We may assign these terms in connection with a merger or sale. Our failure to enforce a term is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control.