Clock-in records or timesheet are missing
Why attendance records disappear from the App, and where to find them if you're on a team.
Clock records are stored on the device first, and synced to Teamspace only if you’ve joined a team. Most “missing timesheet” reports come down to the 45-day local limit or a clock-in that happened offline. Open Clock on the camera screen, then My Timesheet, to see what’s currently on the device.
Common causes and fixes
Section titled “Common causes and fixes”Records older than 45 days dropped off the device Only the last 45 days of Clock records are kept on the phone. Older entries are removed automatically.
- If you’ve joined a team, older records are still in Teamspace → Activity → Time clock. Open Teamspace on the web and look there.
- To keep records long-term, open My Timesheet and tap Excel to export them before they age out.
You clocked in or out while offline The photo and record save locally even with no signal, but they only upload to Teamspace once the App is back online. Until then a teammate or admin won’t see them.
- Reconnect to Wi-Fi or data and reopen the App so pending records sync.
- The local record is still in My Timesheet even while offline, so your time is not lost.
You’re checking the wrong place Your own records live in My Timesheet in the App. The team-wide view lives in Teamspace → Activity → Time clock. They are not the same screen.
- Solo users: use My Timesheet.
- Team members: also check Teamspace on the web for the full history.
A date filter is limiting the view If My Timesheet is set to a narrow date range, records outside it won’t show.
- Widen the date range in My Timesheet to see all kept records.
You were removed from the team If you were removed from a Teamspace, you lose access to the team-side Time clock history. Records still on your device remain in My Timesheet.
- Ask the Team Owner or Team Admin to export the team-side records you need.
- The capture time and location on each clock photo are set automatically and can’t be edited.
- Because the device keeps only 45 days, export anything tied to payroll as soon as a pay period closes.