Troubleshoot
Common problems and how to fix them: sync issues, missing photos, login problems, and more.
Photos not syncing from app to Teamspace What to check when photos taken on the App don't appear in Teamspace.
I took photos but they didn't save or I can't find them Where Timemark photos go after capture, and why a shot may be missing.
Camera not working (black screen, can't switch, dark, no sound) Camera and microphone permissions, another app using the camera, dark photos, crash on open.
Login issues Email verification, password reset, SSO problems.
I paid for Plus but it's not active Restore a purchase, store-account mismatch, switching devices, Plus vs Teamspace.
Some team photos are blurred Why Teamspace photos blur when the team isn't on active Business, and how to check your plan.
Why I can't edit the time on a photo Time and location are immutable by design. What you can still edit.
Location or address is wrong or missing Why GPS or the address can be off, blank, or not shown on the watermark.
Clock-in records or timesheet are missing The 45-day local limit, offline clock-ins, and where team records live.
Export failed Large batches, network issues, storage limits.
A member can't see their photos in Teamspace Permission scope (Own only vs All Photos), removed-from-team scenarios.